Cancellation & Refund Policy
Last Updated: October 17, 2026
At Anjushree Hotel, we aim to communicate reservation and cancellation conditions clearly. Please review this policy and the cancellation terms provided with your booking before making a reservation.
1. Booking Confirmation
A reservation is subject to hotel confirmation. Any advance payment, payment deadline, and applicable cancellation conditions will be communicated during the booking process or in the reservation confirmation.
2. How to Request a Cancellation
To request cancellation, contact the hotel using the phone number or email address below.
Please provide:
The name used for the reservation.
Your booking reference, if available.
The confirmed arrival and departure dates.
The contact details associated with the booking.
A cancellation should not be considered confirmed until the hotel acknowledges the request.
3. Cancellation Charges
Any cancellation deadline, applicable fee, or non-refundable amount will be determined by the terms disclosed for the specific reservation at the time of booking.
Guests should check their booking confirmation for the applicable cancellation conditions. Where no separate cancellation terms have been communicated, please contact the hotel for clarification before assuming that a booking is refundable or non-refundable.
4. Refund Eligibility
Refund eligibility depends on the payment made, the confirmed booking conditions, the applicable cancellation terms, and any legal requirements.
Where a refund is approved, the amount will be calculated according to the applicable booking terms and any properly disclosed charges.
A booking described as non-refundable will be handled according to the conditions disclosed before confirmation and applicable law.
5. Refund Processing
Once an eligible refund has been approved, the hotel will communicate the refund arrangements.
Where possible, refunds will be processed through the original payment method or the applicable payment provider’s process. The time taken for the amount to appear in the customer’s account may depend on the payment provider or bank.
Contact the hotel if an approved refund has not been received within the timeframe communicated to you.
6. Changes to Bookings
Requests to change dates, room categories, or guest numbers are subject to availability and hotel approval. A change may result in a revised rate or additional charges.
A requested change is not confirmed until the hotel communicates its approval.
7. Hotel-Initiated Cancellations
If the hotel is unable to honour a confirmed reservation, the hotel will contact the guest to discuss the available options and any refund due under the booking terms and applicable law.
8. No-Show and Early Departure
If a guest does not arrive or leaves before the scheduled departure date, any applicable charges or refund eligibility will depend on the cancellation and booking conditions communicated for that reservation, subject to applicable law.
Please contact the hotel as early as possible if your travel plans change.
9. Contact Us
For cancellation requests, refund enquiries, or booking changes, contact:
Anjushree Hotel
B-1, Indore Road, Goyal Nagar, Ujjain, Madhya Pradesh 456010, India
Phone: +91-9993398927
Email: reservations@anjushreehotel.com
Please retain your booking confirmation and any cancellation correspondence for reference.